Preservice FAQs:Frequently Asked Questions of Preservice.

What kind of service is available for help？


Available services at TCMfans Answer: At TCMfans.club, there are several kinds of consultancy service(consulting services) is available for our clients:
(1).Basic Consulting Service for Syndrome Differentiation of TCM.
(2).Premium Consulting Service for Syndrome Differentiation.
(3).Basic and Premium Health Maintenance Consulting Service.
(4).Special Aesthetic Consulting Service.
(5).Shape Building Consulting Service.
(6).Maintain Beauty and beautifying skin consulting.
(7).Specific consulting service defined with details.
(8).TCM academic consulting.
 

What information does our client need to provide in consulting？


Pre Service Guide Answer: For the consulting service help, please email us with the following:
1st step: A brief introduction or a simple self-description about health question you care(or in a detailed self-description if you would like). And,

2nd step: Provide contact information to set up your account(Pls read at: what contact information is needed for an account set up?)

 Inquiry Sheet With carefully read the self-descriptions of your description, herbalist will help you to set up an account, and send you an Inquiry Form Sheet, you need to fill it with basic answers and feedback for herbalist to help you, and answer other relevant questions if necessary.

3rd step: Fill the Inquiry Form Sheet. > Write back to us with the Inquiry Form Sheet with your answers.

Information that you provided is protected with the Privacy Policy.
 

Do I need to set up an account for consulting service？


FAQs Icon set up an account Answer: Yes, you need to provide basic contact information in its exactness, and your account is set up manually. Once the account is set up, our client can enjoy the available consulting service when in need of. Or,

If you do not have an account set up yet, you could not enjoy a consulting service.

For more questions about account, you can read at Account FAQs.
 

Does our client need to provide a self-description？


FAQs Icon correct information Answer: Yes, and you should always. Please understand you should always provide correct and exact information in self-descriptions, fill the inquiry form sheet, answer the related questions correctly, and most importantly you should answer it honestly for your goodness.

Our herbalist will make a reasonable judgment and differentiation according to the self-description and answers provided by you, the exactness of the self-description and the correct of the answers you provided and answered with the inquiry form, the fewest mistakes our herbalist could make when helping you with a proper and reasonable service, so you should be honest if you need our herbalist to help you correctly!
 

What type information could our client use to consult?


What type information could our client use to consult? Answer: In common conditions, you simply need to write a self-description about your health problem, fill the inquiry form sheet, answer relevant questions. For self-descriptions, you can use detailed descriptions in the text, you can also use a photo, picture, drawing, voice email, etc, when you send an attachment photo or document in an email, better make sure scan it by anti-virus software, so it could be downloaded successfully.

In common conditions, if a tongue manifestation is necessary for the syndrome identification, you will need to follow the guide and send a timely taken photo of your tongue, the photo of your tongue should be taken in daytime with natural light. If it is not necessary, you will not need to send it;

In the condition a complexion manifestation is necessary, you will need to follow the guide and send a timely taken photo of yourself. If it is not necessary, you will not need to send it.
 

Service Choice:How to consult if our client is not sure which service is needed?


Service Choice Guide Answer: Pls simply do the following:

 1st step: read the preservice question carefully: "What information do I need to provide？"

 FAQs Icon Order and billing 2nd step: send your questions, self-description, contact information. Once received, our herbalist will help you to set up an account, send an Inquiry Form Sheet to you, you will get a service choice guide.

 3rd step: pay your invoice and fill the Inquiry Form Sheet related. > send back the Inquiry Form Sheet with your answers for going on with related consulting service.
 

Service Choice:How to consult if our client is sure which service is needed?


Service Choice Guide Answer: Pls simply do the following:

 1st step: read the preservice question carefully: "What information do I need to provide？"

 FAQs Icon How To Guide 02 2nd step: send your questions, self-description, contact information. Once received, our herbalist will help you to set up an account, send an Inquiry Form Sheet to you, you will get a confirmation if the service you preferred is suitable, or an advice to choose a proper service.

 3rd step: pay your invoice and fill the Inquiry Form Sheet related. > send back the Inquiry Form Sheet with your answers for going on with related consulting service.
 

Service Choice:Where can our client find the introduction of consulting services?


Service Choice Guide Answer: The introduction in details of the available consulting services could be easily found at the Consulting Service page accordingly.

 details of consulting service The introductory pages of available consulting service are updated to the latest and in details, contains all necessary information, including the specific Service Name, Price, the information You need to provide for consulting, the consulting service you will get (what you pay for), supports included, follow up, etc.

 In brief, our professional consulting services could be classified into four series at present:

 (I).The first series are consulting services helpful for our client to get help for recovering from related syndromes, including (1).Basic Consulting Service for Syndrome Differentiation and maintenance of TCM. (2).Premium Consulting Service for Syndrome Differentiation and maintenance.

 (II). The second series are consulting services helpful for our client to get help for improving the health level or ameliorate specific details of the personal physical figure, including (4). Special Aesthetic Consulting Service. (5). Shape Building Consulting Service.

 (III).The third series are consulting services helpful for our client to get help for maintaining beauty, including (6). Maintain Beauty and beautifying skin consulting.

 (IV).The fourth series are consulting services helpful for our client to get help with other specific consulting services of TCM, including (7).Specific consulting service defined with details. (8).TCM academic consulting service.
 

Could our client contact support 24/7? What is the available time？


FAQs Icon open hours 2 Answer: Yes. Our registered clients could feel free to contact herbalist for consulting at necessary time by sending a consult email.

 The service is normally only available in working hours, which means your relevant questions in consulting will be replied in working hours.

 More introduction about available hours is available in Service Level Agreement.
 

How could our client contact herbalist?


FAQs Icon contact herbalist Answer: You can find the contact ways easily at contact for consulting page.

 Common consulting inquiries are handled in weekdays and opening hours: Mon-Fri 8:00 am- 5:30 pm & Sat 8:00 am-12:00 am.
 

Is my area in the service scope?


FAQs Icon service scope Answer: The consulting services are available to our clienteles with communication ability in English, and have an account with tcmfans.club, in the condition you are welcomed according to our terms (TOS, AUP), and if herbalist would also like to help you, except the conditions we could not help, and you can keep contact with email, the service is available!
 

How long do our client need to wait for a email help reply?


FAQs Icon email help reply Answer: To better help our clients, we will always respond to help you as soon as possible, however, email consulting for clienteles with an account is handled in the order marked by the sequence of the date/time and urgency level in which they are received. You can read more introduction about reply speed in Service Level Agreement.
 

Is there other contact support way available too？


Answer: Email-based service support for the services available is provided at no extra cost.

 Another contact method is available if it is necessary: the communication by skype is an option if necessary, it supports messages, text, photo, voice communication, for better communication. In common conditions, it is not necessary.

 Our clients can read more introduction about the service support ways in Service Level Agreement.
 

What type clients are welcomed？


FAQs Icon clients are welcomed Answer: The cultured clients are welcomed: please understand that our clientele better understand some concepts of TCM, or could understand basic terms related to health questions; or,

 Please understand that all our clients believe in TCM, our clients should have basic communication skills, at least he or she could write a simple (or detailed) self-description, could understand and answer related basic questions, could read and understand decoction guide and administration guide.
 

The Ways our clients will be treated？


Answer: What our clients could expect in consulting are some basic ways:

we care client We do care about the relevant needs of our clients: the specific conditions or the better health aim our clienteles, Ladies and Gentleman, would like to achieve with the services, and the possibility of the aim is defined as relevant to our service, will be cared for.

we care client comments  Care the experience of clients: we care about our clientele’s real conditions in consulting and experience, the real conditions are defined as conditions from self-description of our clientele and the conditions identified by our herbalist.

 Keep the promises: we do not promise a "100% satisfaction" but guarantee satisfaction for most cases. We routinely perform the service agreement with our clients, which means we help for the relevant question of the consulting service and try to help our clients to settle it with the relevant service and efforts, this is possible. Or in the condition, if all available consulting services could not help our clients even a little, we will also notify the truth!

Honesty is the best policy You are not a number: we will not treat our clientele, Lady or Gentleman, as a number in the condition you are welcomed, instead, in the condition you are also in a good cooperation, we will treat you in the way a Gentleman or a Lady wants to be treated, as similar to what we want to be treated.

 Honest: we try to be honest, and friendly, in the condition you are welcomed.
 

My exam result said it is normal, but I am Not well in fact, could I seek consulting help？


FAQs Icon confusion Answer: Yes. Please understand this is very common, logically it is because actually the exams do Not know why you are not well and could Not identify your syndrome in its exactness, so its result already told you that "its result is normal" and "you are well." But actually, you know that you are not well.

 This is a common case our clients might meet: in some case, you are just in a "sub-health status"; in some case, you might suffer from a real syndrome which the exams could not identify. You could seek help, and our herbalist would like to help you.
 

Could our client pay for the help for her or his relative or friend？


FAQs Icon help for one of my friend Answer: Yes. Please understand you need provided basic contact information of yours and your relative's or your friend's in its exactness.

 Please understand that you need to contact as the agent of your relative or your friend if it is not convenient for your relative or your friend to communicate directly with own effort.

 You need to contact us and introduce the case of your relative or your friend, and your relative or your friend better contact directly if it is convenient to communicate with own effort.
 

What kind of conditions or cases we could not help?


antecedents and consequences? Answer: We are glad to help our clients, as long as the case is in the service scope! But please understand in certain specific cases or conditions, our herbalist is unable to help, normally including below-listed conditions but not limited to:

 » (1). There are big understanding problems between our herbalist and client-side, for an example, language barrier, understanding of TCM terminology or health terms, etc.; or
 » (2). The client would not like to tell the symptoms or problems of real condition honestly or has difficulty to understand and fill the Inquiry Form Sheet; or
 » (3). The client holds a habit of eating and drinking without temperance, or other habits which are hurting their own heath, and would not like to change these habits during the service period; or
 » (4). The client lives a life against regular work and rest orders (such as often overwork, often stay up too late or stay up all night, often do not take meals on time, etc.), and would not like to change these habits during the service period; Or the client's working environment is harmful to health and they could not change it; or
 » (5). In the condition the TOS(Term of Service) or the AUP(Acceptable Use Policy), or other agreement is violated;
 » (6). The client is very thin and emaciated, could not take herb recipes or could not bear the potency of the recipe, Or the client is in a state Yin and Yang repelling each other, visceral-Qi not in order; Or in a state Zang and Fu-viscera are in a collapsed state, blood collaterals in a chaotic order, exhaustion and collapse of all the three: Jing, Qi, and Vitality;
 » (7). The client's abnormal visceral color occurs(the abnormal visceral color in TCM, for examples:①.the skin color looks green similar to withered green grass; ②.the skin color looks yellow similar to dried Fructus aurantii immaturus, a withered yellow lost luster or brightness; ③.the skin color looks black similar to the color of coals; ④. the skin color looks red similar to clotted blood; ⑤.the skin color looks too white similar to dry bones;)
 » (8). The client's condition was handled by another herbalist of TCM, and already getting better;
 » (9). The pathogenic reasons or syndrome could not be identified by herbalist; or might due to unknown reasons which could not be understood in TCM;

 ✦Please understand that in above listed cases, herbalist is unable to help for reasons:
 » (Ⅰ). It is very difficult to handle and help, for example, the conditions described in (1), (2), (3), (4), (5), which means it is predictable that the condition will get worse, or the recipes efficacy will be negatively counteracted and eliminated by unchangeable habits, the efforts of herbalist and client is surely just wasting time and money; or
 » (Ⅱ). It is very difficult to handle and help, for example, the conditions described in (6),(7), and other cases not listed here, which means such a condition is normally defined as a type of very difficult.
 » (Ⅲ). It will violate certain traditional taboos of herbalists, for example, the conditions described in (8), herbalist respect and abide by those traditional taboos, as a result, could not offer help in such a condition; or
 » (IV). To handle such a condition is out of the ability from herbalist, for example, the conditions described in (9).
 

Could our client ask questions and help for pets or puppy?


can you help my pets? Answer: Please understand that our consulting services are only helpful for human beings at present.

 If you need some help for your pets, your puppy, your kitten, or your birds, better seek help from a veterinarian who might know how to help your pets better than an herbalist.
 

Will my privacy and information be protected?


Privacy protection Answer:Yes. We care and provide protection on our client's privacy. Please understand that the privacy of our client is protected, any information you provided is protected by the Privacy Policy. We handle every consulting service with absolute confidentiality and discretion, reasonable necessary measures for privacy protection are installed and deployed, you can be assured of your complete and total privacy. Your information is totally secured and protected, and nothing needs to worry!
 

How about introduction about Terms of Service?


Terms of Service and Acceptable Use Policy Answer:For Terms of Service, you can read on the page Terms of Service or TOS.

And, for Acceptable Use Policy, you can read on the page Acceptable Use Policy or AUP.

And, for Service Level Agreement, you can read on the page Service Level Agreement or SLA.

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