By using the website and services (“service” or “services”) of tcmfans.club (“we,” “us,” or “our”), you (“you,” “your,” “client,” or “customer”) agree to comply with our policies.
Creating an account and paying for a service (or services) on our website means you accept and agree to be bound by this Acceptable Use Policy (AUP).
Information
You can find information about how we collect and use your personal data in our Privacy Policy. Any information you provide is protected under the Privacy Policy.
The information provided by the client must be correct and accurate, as the services offered require certain information to enable our herbalist make a reasonable judgment, perform syndrome differentiation, and provide appropriate advice for your specific condition.
The client's right to privacy is strictly protected. The questions on the inquiry sheet—designed to gather only essential information—are carefully formulated to avoid unnecessary inquires about your private matters. For example:
To protect your privacy, you will not be asked to provide your exact age. Instead, you can select an age range. For instance, if you are 36 years old, you could select the age range 27–36 (for man) or 36–42 (for women).
Communication
In general, service and support are handled via email.
We do our best to ensure that email delivery and the services we provide are secure and protected by the latest SPF (Sender Policy Framework) and TLS (Transport Layer Security) protocols. We also provide stable web services backed by high-uptime Service Level Agreements (SLAs) from reliable hosting providers.
Payment and Discount
Clients must ensure that the service invoice is paid in full—that is, the amount received must match the invoice amount. This requirement does not apply to promotions involving coupon or discount codes.
Clients may use a coupon code from the website or one provided directly by our herbalist to receive a discount on the related service at checkout. Coupon codes are available on the related page or directly from our herbalist.
Divided payment plans (also known as budget plans or installment plans) are accepted only for services that explicitly support them. For example, a service offering more than twice or three times the standard scope of care within a defined period may qualify.
By using the website and services (“service” or “services”) of tcmfans.club (“we,” “us,” or “our”), you (“you,” “your,” “client,” or “customer”) agree to comply with our policies.
You can find information about how we collect and use your personal data in our Privacy Policy. Any information you provide is protected under the Privacy Policy.
The client's right to privacy is strictly protected. The questions on the inquiry sheet—designed to gather only essential information—are carefully formulated to avoid unnecessary inquires about your private matters. For example:
In general, service and support are handled via email.
Clients must ensure that the service invoice is paid in full—that is, the amount received must match the invoice amount. This requirement does not apply to promotions involving coupon or discount codes.
