By using tcmfans.club’s (“our”, “us”, or “we”) website and services (“service” or “services”), you (“you”, “our client”, or “our customer”) agree to comply with the policies outlined in these Terms of Service (“Terms of Service”, “TOS”, or “Agreement”). Creating an account and ordering services through our website constitutes your acceptance of, and agreement to be bound by, these Terms.
We reserve the right to suspend, cancel, or terminate any service. We also reserve the right to change or modify these Terms at any time, with or without notice to clients. It is the client’s responsibility to periodically review and familiarize themselves with the most current Terms of Service.
Privacy Policy
We handle every consulting service with absolute confidentiality and discretion. Our clients can rest assured that we will never share, rent, or sell their personal information to anyone. You can find information about how we collect and use your personal data in our privacy policy.
Our registered clients can rest assured that their privacy is protected when they consult with us or order services. Our privacy policy has been strictly enforced!
Service Support
In general, service and support are handled via email. We process consulting requests and orders in the order in which they are received.
Sending multiple emails will not result in a faster response. However, if you forgot to include important questions or answers in your initial email, you are welcome to send them in a follow-up email.
Working Language
We offer support exclusively in English and require its use for all communication. English is the most widely spoken language in the world and is used for day-to-day professional services—including consulting, invoicing, service delivery, and follow-up services.
However, to assist fans and clients who speak other languages in learning about herbs, some English-language herb introduction pages have been translated into several other languages using reliable online translation tools. This does not mean, however, that we provide support services in those languages.
Use of Service
For the sole purpose of providing available services, you hereby grant tcmfans.club the right and license to request, access, store, and use any relevant information you provide. We also reserve the right to remove all or any portion of such content if you violate these Terms or any other applicable service agreements related to consulting services.
If you use the services on behalf of another party (e.g., a relative or friend), you represent and warrant that you are authorized to bind that party to this Agreement and to act on their behalf with respect to any actions you take in connection with the services.
By signing up for our services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
Reasonableness
We strive to ensure that the services we provide are reasonable, appropriate, and free of errors.
We also make reasonable efforts to review and verify the services provided. If any errors are identified, we will notify you promptly.
By using our services, you acknowledge that traditional Chinese medicine (TCM) is a reasonable system of practice and that our services are provided reasonably. If you do not consider them reasonable, we recommend that you refrain from engaging our services for related matters.
Interpretation
Definitions of common syndrome differentiation and other related TCM concepts follow established principles of Traditional Chinese Medicine and may differ—slightly or significantly—from definitions used in other scientific disciplines. We reserve the right to explain and interpret these terms accordingly.
Although such interpretations may differ from those in other sciences, we ensure that all interpretations and definitions align precisely with authoritative works by prominent ancient Chinese herbalists and credible modern scholarship in the field.
Security of Service
Ultimately, the security of our services depends on our clients’ diligence. Suggested steps to help ensure security include, but are not limited to, the following:
— Ensure that the information you provide is accurate and correct; Ensure that answers provided on the inquiry form are accurate and correct, and keep them updated as needed.
— Our clients should check the contraindications and interactions associated with the herbal recipes and notify us immediately if any herb in the recipe has serious contraindications for their specific health condition or interacts with other herbs they are currently using.
Herbalists typically provide a list of possible contraindications and interactions; however, such lists generally include only major, well-documented interactions or contraindications. Clients should not assume these lists are exhaustive.
The recipes recommended by herbalists are usually classical or non-classical prescriptions, modified according to individual syndrome patterns. Their safety has been empirically validated over centuries—when administered appropriately. In general, they are safe when used as directed.
— Our clients should also verify that they are not concurrently using other prescriptions (herbal, pharmaceutical, or otherwise) that may interact with the recommended herbal recipe or any of its constituent herbs.
— Clients should carefully follow the prescribed dosage and must never exceed it. For safety, it is advisable to begin with a reduced dosage and gradually increase to the full recommended amount—only after confirming tolerance and absence of adverse effects. Continuous use of any herbal prescription is generally not recommended beyond three to six months without professional reassessment.
— If adverse effects occur, clients must discontinue use immediately.
— Clients are responsible for securing the devices they use to contact us and for protecting the credentials required to access our services—including their client name, user ID, email address, billing information, and authentication codes. They are fully accountable for all activities conducted under their account and must take reasonable measures to prevent unauthorized third-party access or use.
— Clients agree that spamming harms others and undermines service integrity. To ensure stable and reliable service delivery, clients must maintain a clean IP reputation. They must not send unsolicited emails, advertisements, or bulk messages, and must ensure their IP address does not appear on any anti-spam blacklists or blocklists.
Service Payment Guidelines
All payment invoices are generated in accordance with an agreement that specifies a validity period and a due date. Failure to pay by the due date will result in automatic invalidation of the invoice. If a client forgets to pay before the agreed-upon due date, we may issue a replacement invoice with a new validity period and due date.
There is no automatic subscription for our services. All consulting services and associated invoices are issued on a one-time basis—or for a pre-agreed number of sessions—within a defined timeframe, even when a product includes multiple services. You do not need to worry about unsolicited recurring charges from PayPal or other payment processors. We never bill clients without a mutual, written agreement.
All invoices must be paid in full—whether for new orders or renewals of existing services.
We will issue invoices denominated in a currency other than USD only after confirming, in advance, that such currency is acceptable recently.
Stable Price and Updates to Pricing
To better serve our clients, we strive to make our services affordable, consistently priced, and of high quality.
We are committed to pricing transparency: there are no hidden fees, and clients will not incur any additional charges beyond those explicitly stated in their invoice. If you engage our consulting services, no supplementary fees will be added.
We reserve the right to update our pricing structure when necessary. We will make reasonable efforts to notify clients of such changes in advance. If active services are affected, revised pricing will take effect on the next scheduled invoice date—and will not apply to services for which payment has already been received.
Service Abuse and Client Misconduct
In most cases, our clients interact with us respectfully and in good faith. At tcmfans.club, our herbalists value peace, harmony, and mutual respect—especially with our knowledgeable and courteous clients and fans of Traditional Chinese Medicine (TCM). We provide support sincerely and professionally.
In rare instances, however, abusive, harassing, or otherwise uncivil conduct may occur. We reserve the right to decline service to individuals who engage in such behavior.
Any attempt to abuse our services—including but not limited to automated scraping, excessive request volume, fraud, or misuse of consultations—will result in immediate termination of the associated account, without prior notice.
Violation of the Service Agreement
In most cases, clients comply fully with the Terms of Service and their specific service agreements.
Failure to comply with the tcmfans.club Terms of Service, this Agreement, or any applicable service-specific agreement may result in account suspension or termination. Clients are expected to adhere strictly to all terms outlined in these agreements. Should any client have questions or require clarification regarding these terms, they are encouraged to contact us promptly.
We reserve the right to suspend or terminate an account immediately—and without prior notice—if the Terms of Service, this Agreement, or any related agreement is violated. Repeated or severe violations will result in termination; isolated minor infractions may prompt a warning, at our sole discretion.
By using tcmfans.club’s (“our”, “us”, or “we”) website and services (“service” or “services”), you (“you”, “our client”, or “our customer”) agree to comply with the policies outlined in these Terms of Service (“Terms of Service”, “TOS”, or “Agreement”). Creating an account and ordering services through our website constitutes your acceptance of, and agreement to be bound by, these Terms.
We handle every consulting service with absolute confidentiality and discretion. Our clients can rest assured that we will never share, rent, or sell their personal information to anyone. You can find information about how we collect and use your personal data in our privacy policy.
In general, service and support are handled via email. We process consulting requests and orders in the order in which they are received.
We offer support exclusively in English and require its use for all communication. English is the most widely spoken language in the world and is used for day-to-day professional services—including consulting, invoicing, service delivery, and follow-up services.
For the sole purpose of providing available services, you hereby grant tcmfans.club the right and license to request, access, store, and use any relevant information you provide. We also reserve the right to remove all or any portion of such content if you violate these Terms or any other applicable service agreements related to consulting services.
We strive to ensure that the services we provide are reasonable, appropriate, and free of errors.
Definitions of common syndrome differentiation and other related TCM concepts follow established principles of Traditional Chinese Medicine and may differ—slightly or significantly—from definitions used in other scientific disciplines. We reserve the right to explain and interpret these terms accordingly.
Ultimately, the security of our services depends on our clients’ diligence. Suggested steps to help ensure security include, but are not limited to, the following:
— Clients are responsible for securing the devices they use to contact us and for protecting the credentials required to access our services—including their client name, user ID, email address, billing information, and authentication codes. They are fully accountable for all activities conducted under their account and must take reasonable measures to prevent unauthorized third-party access or use.
All payment invoices are generated in accordance with an agreement that specifies a validity period and a due date. Failure to pay by the due date will result in automatic invalidation of the invoice. If a client forgets to pay before the agreed-upon due date, we may issue a replacement invoice with a new validity period and due date.
To better serve our clients, we strive to make our services affordable, consistently priced, and of high quality.
In most cases, our clients interact with us respectfully and in good faith. At tcmfans.club, our herbalists value peace, harmony, and mutual respect—especially with our knowledgeable and courteous clients and fans of Traditional Chinese Medicine (TCM). We provide support sincerely and professionally.
In most cases, clients comply fully with the Terms of Service and their specific service agreements.
