FAQs:Frequently Asked Questions

Introduction of the available services

 Available Services At present, the related professional services available are: Basic Consulting Service for syndrome differentiation of TCM, Premium Consulting Service for Syndrome Differentiation, Basic and Premium Health Maintenance Consulting Service, Special Aesthetic Consulting Service, Shape Building Consulting Service, and other related professional services.

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Questions and answers for pre-service

 Questions and answers for pre-service You can find FAQs or frequently asked questions and answers related to pre-service: What information do I need to provide?Do I need to provide exact and correct information?Could I pay for the help for one of my friend?What type clients are welcomed?How to choose a consulting service? And other related questions.

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Questions and answers for account

 Question and Answer for Account You can find FAQs or frequently asked questions and answers related to account: account setup, account activation, account update guide, account cancel guide, and other related questions.

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Questions and answers for price

 Question and Answer for Price You can find FAQs or frequently asked questions and answers related to Price and discount coupons: Where can I find the prices of consulting services??Will I pay the same price for a long period? Do I get a discount for a combination of services? And other related questions.

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Questions and answers for Billing and Invoice

 Question and Answer for Billing and Invoice You can find FAQs or frequently asked questions and answers related to billing and invoice: When will I be billed? How could I receive my invoice? When do I need to pay my invoice? And other related questions.

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Questions and answers for After ordering

 Question and Answer for after ordering You can find FAQs or frequently asked questions and answers related to consulting after ordering: How long do I need to wait for a service email?, Can I contact for other questions after ordering?, When should I contact for a follow-up?, What is a regimen of the consulting service?And other related questions.

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Introduction of Core Values

 Introduction of Our Core Values. Tcmfans.club would like to let our fans and clients know and understand our core values and those values we support transparently. To arrive at a social consensus on some level with each other, an introduction about our core values is available.

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Terms of Service (TOS)

 Terms of Service or TOS You can find questions and answers related to Terms of Service (TOS), including introductions to service support ways, working language, payment guidelines, reasonableness, interpretation, stable price and updates to pricing, and other related questions.

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Acceptable Use Policy (AUP)

 Acceptable Use Policy or AUP You can find questions and answers related to Acceptable Use Policy (AUP): about information, communication, payment and discount, and other related questions.

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Service Level Agreement (SLA)

 Service Level Agreement or SLA You can find questions and answers related with Service Level Agreement (SLA): about Service Support, Type of Service Not in Support, Available Hours, Response Time, Uptime Guarantee, and other related questions.

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Privacy Policy

 Privacy Policy Will my personal privacy be protected? Yes. We care and provide protection to the privacy of our client. We handle every consulting service with absolute confidentiality and discretion, so you can be assured of your complete and total privacy, you can read details of the privacy protection declaration and measures we have already installed.

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Online Safety Protection

 Online Safety Protection Will my online browsing safety be protected? Yes. We care and provide safety protection for your browsing and clients' privacy, you can find details of the safety protection declaration and measures we have already installed.

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Common Knowledge of TCM

 Common Knowledge of TCM Where can I read related common knowledge of TCM (Traditional Chinese Medicine)? To help clients and TCM fans know better about the common knowledge of ancient TCM, we provide online knowledge brief introductions in classified categories. Some of them are written in common terms and we are sure you can get to know it well enough. Some of them need to understand academic concepts which originated from ancient TCM.

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Self Help Health Tool

 Self Help Health Tool Can I get help with Self Help Health Tool? We provide a series of free online Self Help Health Tool, so our fans and clients could enjoy them for health conditions calculation and conversions: Basal Metabolic Rate (BMR) Calculator, Activity Calorie Calculator, BMI (Body Mass Index) Calculator, Ideal Weight Calculator, Weight Loss Calculator, and other related calculators. Enjoy it!

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Site Search Engine

 Site Search Where can I use a site search engine? We provide an internal site search engine which is supported by search engines, it is available at Site Search. You can use it for those keywords you care about and need to search, from the website contents or from a search engine.

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Software Download

 Software Download Can I get help to download some software too? A download page for commonly used software has been set up. Download links of several softwares which are useful during consulting are provided, including the commonly used softwares: RssReader, PDFCreator, etc.

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Articles Collection

 how to share it? I find some articles are helpful; how can I add pages to my favorites? We are glad it is helpful! To collect or add a page to your favorite, simply follow the steps below:

 Step 1: Put your mouse at the right bottom corner of the page, near the "Top" button; a grey arrow of the share button will appear, then,

 Step 2: Click the arrow with the left mouse, a "sticky button" supported by sharethis.com appears, it supports sharing to popular channels if you have an account with:Email, Printer, Pinterest, Messenger, Reddit, Tumblr, Digg, Googleplus, Blogger, Flipboard, Delicious, Livejournal, Vk, Xing, etc., you can add a page to your favorite!

Mobile and WAP Support

 web wap mobile version At present, the website does not support WAP1.X or WAP2.0, but the present web version supports HTTP/2 protocol and is supported by main versions of major mobile browsers, it optimizes the web experience for mobile users with good performance and security.

 Certain pages support mobile and other mobile devices browsers visiting by scanning the QR code.

 Thank you for visiting our website.

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