Answer: Please understand that in the case you need any of the available services, you will be billed by the service which you choose. Or,
In the case you do not know which service you should choose, with an evaluation of your condition, we could help you choose the related services for your specific condition, then the related service will be billed. Or,
In the case after an evaluation, herbalist knows that your condition is very complicated (or very serious), could not help you with a reliable regime, only could help you with a syndrome differentiation, then a price only for syndrome differentiation service will be billed (which means no available related regime could be offered, so price is 50% off).
Billing Questions:In what condition I will Not be billed?
Answer: Please understand in the case you do not know which service you should choose, with an evaluation of your condition, and we are sure all the services available could not help you even a little, then no service will be billed to you.
Billing Questions:How could I receive my invoice?
Answer: Please understand that your bill of consulting service (your invoice) will be sent by email.
Normally our client will receive an invoice email not longer than half or 1 working day, once we are sure that we could help you. The only exception is for consulting orders placed while we are on public vacation.
In a rare case our client did not receive the copy of the invoice timely, Pls contact and the invoice will be sent once more!
Billing Questions:What service name will appear on my invoice?
Answer: The service name on your invoice will be:
In the case you need a specific consulting service, the service name on the billed invoice will be: consult service fee, wages, etc.
Or, you need more than one specific consulting services, the service name on the billed invoice will be: consult service fee, wages, etc.
Or, you need a combination of consulting services, the service name on the billed invoice will be: consult services fee, wages, etc.
Billing Questions:Will I be subscribed to a service automatically?
Answer: No! Each time our client needs a consulting service, you will need to pay the invoice on your own agreement and self-effort.
Please understand that we never subscribed to our client with a consulting service automatically, even if you use a PayPal service. We hold the trust of clients with discretion; to avoid any possible misunderstandings, we do not recommend an automatic subscription to any clients.
Billing Questions:When do I need to pay my invoice?
Answer: Please understand that you can pay your invoice around the date you are ready for an appointed consulting. Shop side will not try to send our clientele an invoice overdue notice; the invoice not paid after the valid date will turn invalid (expired) itself automatically.
In the rare case you were planning to go on with the consulting service, but forgot it before the valid date, you may contact; an invoice with a new valid date will be sent once more for convenience!
In some special cases, herbalist will offer you a better payment date term.
Standard pay date - Standard pay date is that you pay around the date you are ready for an appointed consulting, prior to the consulting service delivery.
Agreed pay date - Agreed pay date is the date or the period you got an agreement with us, and you can pay it around the agreed date or during the agreed period.
Billing Questions:What payment methods are available?
Answer: Available payment methods are introduced:
(1).Bank Wire: Normally, there are extra charges for intermediary bank financial service if use a bank wire service, the client is recommended better to use a full-amount-remittance service if available.
(2).West Union: it enables people to send and receive payment fast, reliably through their locations in 200+ countries & territories; the rate is better than bank wire, No extra charges.
(3).PayPal: payment processed quickly. We never see your personal financial data. PayPal balance payments are accepted. It supports PayPal checkout via credit card, so you can use your credit card via PayPal! Its PayPal standard rate (4.4% + $0.30) fee is declared at:https://www.paypal.com/c2/webapps/mpp/paypal-seller-fees.The rate is better than THE bank for small amounts, for an example: an invoice amount $50.00, PayPal rate is calculated as:50×4.4%+$0.30 = 2.2+0.30 =2.5, the payer side sends amount 50.00, PayPal receives financial service fee, the shop side receives the invoice amount 47.50.
(4).Xoom: Xoom is a member of the PayPal family (the Xoom website is:https://www.xoom.com).It declared "Transfer money online securely and easily with Xoom and save on money transfer fees. Wire money to a bank account in minutes, or pick up cash at thousands of locations." It has 3 available paying methods (bank account, credit card, debit card), the transaction fee is different for different paying methods, its rate is similar to or better than PayPal, more convenient (Xoom rate).
Other candidate payment methods are in testing, will be updated once we test and ensure they can guarantee clients with safety, efficiency or speed, and better rate or low-cost. The candidate payment methods in testing are: (1).Remitly; (2).WorldRemit; (3).TransferWise;
Billing Questions:What currencies are accepted at present?
Answer: Currencies are majorly accepted for order payment: USD(US Dollar), Pls understand the listed price is basically in US$, related price in other currencies could be updated with a timely exchange rate.
Other currencies are accepted for order payment: EURO(European Euro), DKK(Danish Krone), SEK(Swedish krona), NOK(Norwegian krona), etc.
Billing Questions:How long does it take to process a payment?
Answer: The time for financial agencies to process a payment is different, the estimated time:
(1).Bank Wiring: 2~5 working days.
(2).West Union: 1~2 working days.
(3).PayPal: about several minutes.
(4).Xoom: similar as bank wiring.
Client side will get a timely update and notification if there is any difference between the amount arrived and the invoice amount.
Answer: Please understand that in the case you need any of the available services, you will be billed by the service which you choose. Or,
In the case after an evaluation, herbalist knows that your condition is very complicated (or very serious), could not help you with a reliable regime, only could help you with a syndrome differentiation, then a price only for syndrome differentiation service will be billed (which means no available related regime could be offered, so price is 50% off).
Normally our client will receive an invoice email not longer than half or 1 working day, once we are sure that we could help you. The only exception is for consulting orders placed while we are on public vacation.
Or, you need more than one specific consulting services, the service name on the billed invoice will be: consult service fee, wages, etc.
Please understand that we never subscribed to our client with a consulting service automatically, even if you use a PayPal service. We hold the trust of clients with discretion; to avoid any possible misunderstandings, we do not recommend an automatic subscription to any clients.
In the rare case you were planning to go on with the consulting service, but forgot it before the valid date, you may contact; an invoice with a new valid date will be sent once more for convenience!
(1).Bank Wire: Normally, there are extra charges for intermediary bank financial service if use a bank wire service, the client is recommended better to use a full-amount-remittance service if available.
(2).West Union: it enables people to send and receive payment fast, reliably through their locations in 200+ countries & territories; the rate is better than bank wire, No extra charges.
(3).PayPal: payment processed quickly. We never see your personal financial data. PayPal balance payments are accepted. It supports PayPal checkout via credit card, so you can use your credit card via PayPal! Its PayPal standard rate (4.4% + $0.30) fee is declared at:https://www.paypal.com/c2/webapps/mpp/paypal-seller-fees.The rate is better than THE bank for small amounts, for an example: an invoice amount $50.00, PayPal rate is calculated as:50×4.4%+$0.30 = 2.2+0.30 =2.5, the payer side sends amount 50.00, PayPal receives financial service fee, the shop side receives the invoice amount 47.50.
(4).Xoom: Xoom is a member of the PayPal family (the Xoom website is:https://www.xoom.com).It declared "Transfer money online securely and easily with Xoom and save on money transfer fees. Wire money to a bank account in minutes, or pick up cash at thousands of locations." It has 3 available paying methods (bank account, credit card, debit card), the transaction fee is different for different paying methods, its rate is similar to or better than PayPal, more convenient (Xoom rate).
Other currencies are accepted for order payment: EURO(European Euro), DKK(Danish Krone), SEK(Swedish krona), NOK(Norwegian krona), etc.
(3).PayPal: about several minutes.
