Delivery of Services: How long do our clientele need to wait for a service email?
Answer: Normally, our clientele should receive an email delivery with your consulting service order within one working day. Alternatively, you may receive a service email delivery with the service you ordered at the agreed time.
Standard Delivery - The following services are provided and delivered as soon as possible once your order and payment have been received. However, delivery may take up to 24 hours due to the specific conditions of your consultation:
-Basic Consulting Service.
Agreed Delivery - The following services are provided and delivered in the period we agreed upon:
-Premium Consulting Service.
-Shape Building Consulting Service.
-Other Consulting Services.
The exception is when we are on public holiday; in such cases, the email will be sent the first working day after the holiday, or as soon as possible when our herbalist becomes aware.
In the event that you have placed an order for one of above services and have not received your service delivery within the agreed time, please check other folders of the email address you provided, then contact us for help.
Where could I find my service email?
Answer: You can find your consulting service email from our herbalist in your email inbox. Alternatively,
In the event that you have placed an order for one of above services and have not received your service delivery within the agreed time, please check other folders of the email address you provided, then contact us for help.
If you were consulting on behalf of a friend or relative, the email will be sent to the email address you provided for that person.
If you did not receive your consulting service email in a timely manner, please remember to remind us promptly. We will send your consulting service email upon receiving your reminder and ensure our clients receive it as soon as possible. Thank you for your patience! Also, please check your emails configuration to ensure incoming email can be received successfully.
Can I contact for other questions after placing a service order?
Answer: Yes, our clients who have used our consulting services may contact us for unaccomplished questions related to the consulting service. Alternatively,
Our clients may also seek clarification on questions that have already been answered if they encounter difficulties in understanding or if they could not understand well enough.
When should I contact for a follow up?
Answer: Please understand that our clients using consulting services are advised to contact for a follow-up service at the end of the recommended health-preserving period, or after it has ended. Typically, a follow-up date is provided; Alternatively,
Our clients may feel free to contact us at any time if they believe a follow-up consultation service is necessary.
Where can I find a price for a follow up?
Answer: Detailed information regarding follow-up pricing is listed on the service introduction page.
Can I get some help if I encounter difficulties understanding certain concept or terms?
Answer: Yes. Please note that the meanings of concepts and terms from ancient traditional Chinese medicine (ancient TCM) may differ slightly or significantly from those in modern sciences. A brief explanation will be provided if our client encounters difficulties in understanding concepts during the consulting process.
Can I get help directly from the herbalist?
Answer: Yes, our herbalist will help you throughout the consulting service: the services of consulting and follow-up service consulting are accepted, recorded, evaluated, processed, and offered by our herbalist to ensure our clients receive optimal help.
What is a regimen from the consulting service?
Answer: The regimen in the consulting service refers to health preservation methods tailored to your specific condition. It is one part of the serive we offer to help clients and mainly consists of:
» In all cases: a brief introduction to your specific case or condition, including its syndrome identification result and related pathogenic reasons we understand and identify in TCM and other syndrome concepts;
» In most cases: It contains an herbal prescription for your condition if necessary (sometimes referred to by other names, e.g., alternative herbal remedy). You will need to buy the herbs accordingly and prepare a decoction yourself. Sometimes, it is an available patent formula of TCM, which you can buy from TCM shops. In mild cases, it may be a food therapy recipe when an herbal prescription is not necessary. This is accompanied by a guide on how to use the herbal prescription (including decoction preparation method, administration instructions such as recommended dosage, etc.). Patent formulas typically include their own administration guide.
» In some cases or conditions caused by exogenous factors: It contains related healthcare tips for your specific condition (recommendation, avoidance, life habits tips, etc.), if they are necessary to help you.
» In some cases or conditions due to endogenous reasons: It contains relevant emotional adjusting tips (tips for adjusting seven emotions, i.e. joy, anger, sorrow, fear, love, hate, and desire), if they are necessary to help you.
Where can I download a decoction preparation guide?
Answer: Our clients can download a decoction preparation guide (Decoction Guide) directly from our website using the self-help section at:Application Sheet Download Page
Alternatively, if there is a problem downloading it from our website, our client may ask for help, and our herbalist will be happy to send it by email.
Does TCMfans.club supply herbs or herb recipes?
Answer: At present, we do not supply any herbs and do not deliver any herbs.
We advise our clients to buy herbs from a credible herb shop (TCM store, online TCM shop, or other herb stores) near your location. Herbal stores and shops are distributed worldwide nowadays; it is not difficult for you to find one nearby. A brief introduction will be provided to help our clients locate a credible herb shop with better herb quality.
In most cases, the herbs in the recipe advised by our herbalist are easy to find in a TCM store or shop. They may also be available at other herbal stores or shops. The herbs in the recipe are normally commonly used TCM herbs and are not expensive; expensive herbs are generally not recommended unless absolutely necessary.
Why did I not receive an answer to my questions last night?
Answer: Thank you for asking this question! We do understand your anxiety.
Please understand that our herbalist routinely handles consulting questions from our clienteles during working hours (8:00 AM ~ 5:30 PM). Therefore, if you sent a consulting question last night but have not yet received a response, this might be due to the following reasons:
(1) Due to time zone difference, the local working hours may correspond to late night or early morning in your area, so you did not receive a reply until after working hours. You can read more about response times in our Service Level Agreement.
(2) Consulting cases are handled in the order of their receipt (based on date/time stamp). It may be that cases submitted before yours have not yet been completed. Your consulting service will also be handled as soon as possible.
Please wait with a little patience, your consultation will certainly be handled during regular working hours, as soon as possible!
Answer: Normally, our clientele should receive an email delivery with your consulting service order within one working day. Alternatively, you may receive a service email delivery with the service you ordered at the agreed time.
Answer: You can find your consulting service email from our herbalist in your email inbox. Alternatively,
Answer: Yes, our clients who have used our consulting services may contact us for unaccomplished questions related to the consulting service. Alternatively,
Answer: Please understand that our clients using consulting services are advised to contact for a follow-up service at the end of the recommended health-preserving period, or after it has ended. Typically, a follow-up date is provided; Alternatively,
Answer: Yes. Please note that the meanings of concepts and terms from ancient traditional Chinese medicine (ancient TCM) may differ slightly or significantly from those in modern sciences. A brief explanation will be provided if our client encounters difficulties in understanding concepts during the consulting process.
Answer: Yes, our herbalist will help you throughout the consulting service: the services of consulting and follow-up service consulting are accepted, recorded, evaluated, processed, and offered by our herbalist to ensure our clients receive optimal help.
Answer: The regimen in the consulting service refers to health preservation methods tailored to your specific condition. It is one part of the serive we offer to help clients and mainly consists of:
» In most cases: It contains an herbal prescription for your condition if necessary (sometimes referred to by other names, e.g., alternative herbal remedy). You will need to buy the herbs accordingly and prepare a decoction yourself. Sometimes, it is an available patent formula of TCM, which you can buy from TCM shops. In mild cases, it may be a food therapy recipe when an herbal prescription is not necessary. This is accompanied by a guide on how to use the herbal prescription (including decoction preparation method, administration instructions such as recommended dosage, etc.). Patent formulas typically include their own administration guide.
Answer: Our clients can download a decoction preparation guide (Decoction Guide) directly from our website using the self-help section at:Application Sheet Download Page
Answer: At present, we do not supply any herbs and do not deliver any herbs.
(2) Consulting cases are handled in the order of their receipt (based on date/time stamp). It may be that cases submitted before yours have not yet been completed. Your consulting service will also be handled as soon as possible.
