Answer: At TCMfans.club, we offer several kinds of consultancy services. These are available for our clients:
(1) Basic Consulting Service for Syndrome Differentiation of TCM.
(2) Premium Consulting Service for Syndrome Differentiation.
(3) Basic and Premium Health Maintenance Consulting Service.
(4) Special Aesthetic Consulting Service.
(5) Shape Building Consulting Service.
(6) Maintain Beauty and Beautifying Skin Consulting.
(7) Specific Consulting Service Defined with Details.
(8) TCM Academic Consulting.
What information does our client need to provide in consulting?
Answer: For the consulting service help, please email us with the following:
1st step: A brief introduction or a simple self-description about health questions you care about (or in a detailed self-description if you would like). And,
After carefully reading your self-description, our herbalist will help you set up an account and send you an Inquiry Form Sheet. You need to fill it with basic answers and feedback for our herbalist to help you, and answer other relevant questions if necessary.
3rd step: Fill the Inquiry Form Sheet. Write back to us with the Inquiry Form Sheet and your answers.
Information that you provided is protected by the Privacy Policy.
Do I need to set up an account for consulting service?
Answer: Yes, you need to provide basic contact information accurately, answer related questions from our herbalist, and your account will be set up manually. Once the account is set up, you will have a membership with us. Our clientele who have a membership can enjoy the available consulting service when in need of help.
A consulting service cannot be enjoyed if you haven't set up an account yet.
For more questions about account, you can read at Account FAQs.
Does our client need to provide a self-description?
Answer: Yes, and you should always. Our clientele needs to understand that you should always provide correct and exact information in self-descriptions, fill out the inquiry form sheet, answer the related questions correctly, and most importantly, you should answer honestly for your own good.
Our clientele should always bear in mind that the health problem is your own problem; the service from us is helping you to settle your own problem or to achieve a better personal figure, etc., so you should always try your best to cooperate for your own goodness.
Our herbalist will make a reasonable judgment and differentiation according to the self-description and answers provided by you. The more accurate the self-description and the more correct the answers you provide on the inquiry form, the fewer mistakes our herbalist will make when helping you with a proper and reasonable service. Therefore, you should always be honest if you need our herbalist to help you correctly!
What type of information could our client use to consult?
Answer: In common conditions, you simply need to write a self-description about your health problem, fill out the inquiry form sheet, and answer relevant questions. For self-descriptions, you can use detailed descriptions in the text, you can also use a photo, picture, drawing, voice email, etc. When you send an attachment, photo or document in an email, better make sure to scan it with anti-virus software so it can be downloaded successfully.
In common conditions, if a tongue manifestation is necessary for the syndrome identification, you will need to follow the guide and send a recently taken photo of your tongue; the photo should be taken during the daytime with natural light. If it is not necessary, you will not need to send it.
In the condition that a complexion manifestation is necessary, you will need to follow the guide and send a recently taken photo of yourself. If it is not necessary, you will not need to send it.
Service Choice: How to consult if our client is not sure which service is needed?
2nd step: Send your questions, self-description, and contact information. Once received, our herbalist will help you set up an account, send an Inquiry Form Sheet to you, and you will get a service choice guide.
3rd step: Pay your invoice and fill out the related Inquiry Form Sheet. Send back the Inquiry Form Sheet and your answers to proceed with related consulting services.
Service Choice: How to consult if our client is sure which service is needed?
2nd step: Send your questions, self-description, and contact information. Once received, our herbalist will help you set up an account, send an Inquiry Form Sheet to you, and you will get a confirmation if the service you preferred is suitable, or advice to choose a proper service.
3rd step: Pay your invoice and fill out the related Inquiry Form Sheet. Send back the Inquiry Form Sheet with your answers to proceed with related consulting services.
Service Choice: Where can our client find the introduction of consulting services?
Answer: The detailed introduction of the available consulting services can be easily found at the Consulting Service page accordingly.
The introductory pages of available consulting service are updated to the latest and in detail. They contain all necessary information, including the specific Service Name, Price, the information you need to provide for consulting, the consulting service you will get (what you pay for), supports included, follow up, etc.
In brief, our professional consulting services can currently be classified into four series:
(I) The first series is consulting services that help our clients recover from related syndromes, including (1) Basic Consulting Service for Syndrome Differentiation and Maintenance of TCM; (2) Premium Consulting Service for Syndrome Differentiation and Maintenance.
(II) The second series is consulting services that help our clients improve the health level or ameliorating specific aspects of their personal physical figure, including (4) Special Aesthetic Consulting Service; (5) Shape Building Consulting Service.
(III) The third series is consulting services helpful for our clients to get help for maintaining beauty, including (6) Maintain Beauty and Beautifying Skin Consulting.
(IV) The fourth series is consulting services that help our clients with other specific TCM-related consulting services, including (7) Specific Consulting Service Defined with Details; (8) TCM Academic Consulting Service.
Could our client contact support 24/7? What is the available time?
Answer: Yes. Our registered clientele who have a membership can feel free to contact the herbalist for consulting at the necessary time.
The service is available during working hours, which means your relevant questions in consulting will be answered during working hours.
Common consulting inquiries are handled on weekdays and opening hours: Mon-Fri 8:00 am - 5:30 pm & Sat 8:00 am - 12:00 p.m.
Is my area in the service scope?
Answer: The consulting services are available to our clienteles with communication ability in English and who have an account with tcmfans.club, provided they are welcomed according to our terms (TOS, AUP), and our herbalist is willing to help them, except under conditions where we are unable to help, and as long as they can maintain good cooperation. The service is available!
How long does our client need to wait for an email help reply?
Answer: To better help our clients, we will always respond as soon as possible. However, email consulting for clientele with an account is handled in the order determined by the date/time and urgency level at which they are received. You can read more information about reply speed in the Service Level Agreement.
Is there another contact method available too?
Answer: Email-based service support for the services available is provided at no extra cost.
Another contact method is available if necessary: communication by Skype is an option when needed. It supports messages, text, photos, and voice communication for better interaction. In most cases, it is not necessary. Microsoft has announced that "Starting in May 2025, Skype will no longer be available." Its communication will no longer be supported.
Our clients can read more introduction about the service support methods in Service Level Agreement.
What type of clients are welcomed?
Answer: Cultured clients are welcomed. Please understand that our clientele should better understand some concepts of TCM or be able to understand basic terms related to health issues.
Also, please understand that all our clients believe in TCM annd should have basic communication skills. At least, he or she should be able to write a simple (or detailed) self-description, understand and answer related basic questions, and read and understand decoction and administration guides.
The Ways Our Clients Will Be Treated?
Answer: What our clients could expect in consulting are some basic ways:
We do care about the relevant needs of our clients: The specific conditions or the better health aim our clienteles, Ladies and Gentlemen, would like to achieve with the services, and the possibility of the aim being defined as relevant to our service, will be cared for.
Care for the experience of clients: we care about our clientele’s real conditions in consulting and experience. The real conditions are defined as conditions from the self-description of our clientele and the exact conditions identified by our herbalist.
Keep the promises: we do not promise a "100% satisfaction" but guarantee satisfaction for most cases. We routinely perform the service agreement with our clients, which means we help with the relevant question of the consulting service and try to help our clients to settle it with the relevant service and efforts; this is possible. Or in the condition, if all available consulting services could not help our clients even a little, we will also notify the truth!
You are not a number: we will not treat our clientele, a Lady or Gentleman, as a number when you are welcomed; instead, when you are also in a good cooperation, we will treat you in the way a Gentleman or a Lady wants to be treated, as similar to what we want to be treated.
Honest and friendly: We aim to maintain a level of honesty and friendliness with our registered clienteles.
My health examination result said it is normal, but I am not well in fact, could I seek consulting help?
Answer: Yes. You may understand this is very common, logically it is because actually the health examination does not know why you are not well and could not identify your syndrome in its exactness, so its result already told you that "it's normal" and "you are well." But actually, you know that you are not well.
This is a common case our clients might meet: in some case, you are just in a "sub-health status"; in some case, you might suffer from a real syndrome which the health examination (physical check-up) could not identify. You could seek help, and our herbalist would like to help you.
Could our client pay for the help for her or his relative or friend?
Answer: Yes. Please understand you need to provide basic contact information of yours and your relative or your friend in its exactness.
Please understand that you need to contact as the agent of your relative or your friend if it is not convenient for your relative or your friend to communicate directly with their own effort.
You need to contact us and introduce the case of your relative or your friend, and your relative or your friend better contact us directly if it is convenient to communicate with their own effort.
As a representative of your relative or your friend, you need to make sure the age of your relative or your friend is 18 years old or above.
What kind of conditions we could not help?
Answer: We are pleased to assist our members, provided their request falls within the scope of our services. However, please understand that under certain specific circumstances, even with an active membership, our herbalists may be unable to provide assistance. These circumstances include—but are not limited to—the following:
(1) Significant communication barriers exist between our herbalist and the client, such as language differences or difficulties understanding TCM terminology and health-related concepts.
(2) The client is unwilling or unable to honestly disclose their symptoms or underlying health concerns, cannot meaningfully respond to consultation questions, or experiences difficulty comprehending and completing the Inquiry Form.
(3) The client maintains unhealthy lifestyle habits—such as excessive eating or drinking, chronic overwork, frequent late-night activity or all-night wakefulness, or irregular meal timing—and is unwilling to modify these habits during the service period.
(4) The client’s work or living environment poses a clear, unmitigable risk to health.
(5) A violation has occurred under the Terms of Service (TOS), the Acceptable Use Policy (AUP), or any other binding agreement.
(6) The client presents with severe constitutional depletion—for example: extreme emaciation rendering them unable to tolerate herbal formulas; a state of Yin-Yang repelling each other; disordered Zang-Fu visceral-Qi; or collapse of the Zang and Fu-viscera, chaotic blood vessel circulation, and exhaustion of the Three Treasures (Jing, Qi, and Shen).
(7) Abnormal visceral complexion is observed in TCM diagnosis—for example:
① a greenish skin color resembling withered green grass; ② a sallow yellow resembling dried Fructus Aurantii Immaturus, a withered yellow and lusterless, brightness; ③ a blackish skin color resembling charred coal; ④ a deep red skin color resembling congealed blood; ⑤ an ashen white resembling dry bone.
(8) The client’s condition is already being effectively managed by another TCM practitioner and is demonstrably improving (i.e., in recovery).
(9) Due to complex or unknown etiology and pathogenesis, various reasons or causalities, our herbalist is unable to identify a clear TCM pattern diagnosis—or the underlying cause remains beyond TCM understanding.
Please note that in the above circumstances, our herbalist assistance may not be feasible for the following reasons:
(I) The case is exceptionally challenging to manage—for instance, conditions described in (1)–(5)—where outcomes are likely to deteriorate, or therapeutic effects would be actively undermined by unmodified lifestyle factors;
(II) The condition is clinically classified in TCM as obstinate, refractory, or beyond effective intervention—as exemplified by (6) and (7), and other unlisted severe presentations (obstinate or incurable);
(III) Providing assistance would contravene certain traditional taboos of herbalists—as in (8), where continuity of care and professional respect for prior treatment take precedence;
(IV) The condition lies outside the scope and ability of our herbalist—as in (9), where diagnostic or therapeutic capacity is genuinely exceeded. In such cases, seeking alternative support may be advisable.
Thank you for your understanding.
Could our client ask questions and help for pets or puppies?
Answer: Please understand that our consulting services are only helpful for human beings at present.
If you need some help for your pets, your puppy, your kitten, or your birds, better seek help from a veterinarian who might know how to help your pets better than an herbalist.
Will my privacy and information be protected?
Answer:Yes. We care and provide protection for our clients' privacy. Please understand that the privacy of our client is protected; Any information you provide is protected by the Privacy Policy. All consulting services are handled with absolute confidentiality and discretion. Reasonable and necessary measures for privacy protection are installed and deployed. You are guaranteed complete and total privacy. Your information is totally secure and protected, and there's no need to be worried!
How about an introduction to the Terms of Service?
Answer: At TCMfans.club, we offer several kinds of consultancy services. These are available for our clients:
Answer: For the consulting service help, please email us with the following:
After carefully reading your self-description, our herbalist will help you set up an account and send you an Inquiry Form Sheet. You need to fill it with basic answers and feedback for our herbalist to help you, and answer other relevant questions if necessary.
Answer: Yes, you need to provide basic contact information accurately, answer related questions from our herbalist, and your account will be set up manually. Once the account is set up, you will have a membership with us. Our clientele who have a membership can enjoy the available consulting service when in need of help.
Answer: Yes, and you should always. Our clientele needs to understand that you should always provide correct and exact information in self-descriptions, fill out the inquiry form sheet, answer the related questions correctly, and most importantly, you should answer honestly for your own good.
Answer: In common conditions, you simply need to write a self-description about your health problem, fill out the inquiry form sheet, and answer relevant questions. For self-descriptions, you can use detailed descriptions in the text, you can also use a photo, picture, drawing, voice email, etc. When you send an attachment, photo or document in an email, better make sure to scan it with anti-virus software so it can be downloaded successfully.
Answer: Please simply do the following:
2nd step: Send your questions, self-description, and contact information. Once received, our herbalist will help you set up an account, send an Inquiry Form Sheet to you, and you will get a service choice guide.
2nd step: Send your questions, self-description, and contact information. Once received, our herbalist will help you set up an account, send an Inquiry Form Sheet to you, and you will get a confirmation if the service you preferred is suitable, or advice to choose a proper service.
The introductory pages of available consulting service are updated to the latest and in detail. They contain all necessary information, including the specific Service Name, Price, the information you need to provide for consulting, the consulting service you will get (what you pay for), supports included, follow up, etc.
Answer: Yes. Our registered clientele who have a membership can feel free to contact the herbalist for consulting at the necessary time.
Answer: You can find the contact methods easily at contact for consulting page.
Answer: The consulting services are available to our clienteles with communication ability in English and who have an account with tcmfans.club, provided they are welcomed according to our terms (TOS, AUP), and our herbalist is willing to help them, except under conditions where we are unable to help, and as long as they can maintain good cooperation. The service is available!
Answer: To better help our clients, we will always respond as soon as possible. However, email consulting for clientele with an account is handled in the order determined by the date/time and urgency level at which they are received. You can read more information about reply speed in the Service Level Agreement.
Answer: Cultured clients are welcomed. Please understand that our clientele should better understand some concepts of TCM or be able to understand basic terms related to health issues.
We do care about the relevant needs of our clients: The specific conditions or the better health aim our clienteles, Ladies and Gentlemen, would like to achieve with the services, and the possibility of the aim being defined as relevant to our service, will be cared for.
Care for the experience of clients: we care about our clientele’s real conditions in consulting and experience. The real conditions are defined as conditions from the self-description of our clientele and the exact conditions identified by our herbalist.
You are not a number: we will not treat our clientele, a Lady or Gentleman, as a number when you are welcomed; instead, when you are also in a good cooperation, we will treat you in the way a Gentleman or a Lady wants to be treated, as similar to what we want to be treated.
Answer: Yes. You may understand this is very common, logically it is because actually the health examination does not know why you are not well and could not identify your syndrome in its exactness, so its result already told you that "it's normal" and "you are well." But actually, you know that you are not well.
Answer: Yes. Please understand you need to provide basic contact information of yours and your relative or your friend in its exactness.
Answer: We are pleased to assist our members, provided their request falls within the scope of our services. However, please understand that under certain specific circumstances, even with an active membership, our herbalists may be unable to provide assistance. These circumstances include—but are not limited to—the following:
Answer: Please understand that our consulting services are only helpful for human beings at present.
Answer:Yes. We care and provide protection for our clients' privacy. Please understand that the privacy of our client is protected; Any information you provide is protected by the Privacy Policy. All consulting services are handled with absolute confidentiality and discretion. Reasonable and necessary measures for privacy protection are installed and deployed. You are guaranteed complete and total privacy. Your information is totally secure and protected, and there's no need to be worried!
Answer:For the Terms of Service, you can read on the page "Terms of Service" or TOS.
